Refund Policy | Baker Girl Gh refunds and returns

Returns & Refunds

At Baker Girl, we take immense pride in the quality and craftsmanship of our artisanal treats. Because our products are perishable and often custom-made to order, we have established the following guidelines regarding returns and refunds:

Perishable Goods Policy

Due to the nature of our products, we cannot accept returns or exchanges once an item has been picked up or delivered. Food safety is our priority and we cannot resell treats once they have left our controlled environment.

Pick Up & Delivery

We highly encourage our clients to pick up from our shop, as it provides you the opportunity to inspect your treat before it leaves our shop. However, we understand that this would not always be possible.

For delivery option, we use ride app services such as Uber, Yango and Bolt, which determine the cost of delivery. We are not able to control delivery prices or any incidents that may occur once a product leaves our shop. Pick up ensures client is in full control of all aspects of transportation.

Quality Concerns & Issues

You satisfaction is our top priority. If you receive an item that is damaged or does not meet our quality standards:

Please inspect your order at the time of pickup or delivery.
Notify us within 2 hours of receipt by providing a photo of the product and a description of the issue.
If we are at fault (e.g., wrong flavour, wrong toppings), we will offer a replacement, a store credit or a partial/full refund at our discretion.

Order Cancellations

We understand that plans can change. To receive a refund or credit, the following timelines apply:

Standard Menu Items: Cancellations for standard menu items must be made at least 48 hours before the scheduled pick up or delivery date for a full refund. The cost of some custom made items such as custom name topper, edible images, etc.. will be forfeited if they have already been made.

Custom Orders & Large Events : Cancellations for bespoke designs, including wedding cakes, or large event bookings must be made 7 days in advance. Deposits for custom work such as toppers are generally non-refundable.